Mercury is a startup in San Francisco building banking for other U.S. startups. We’re starting an office in Toronto and are making our first Canadian hires 🇨🇦 . To begin with, we’ll be looking to add customer support onto our Accounts team.
As a member of our Accounts team focused on customer support, you’ll make sure our users are charmed by warmth and competence when they have questions or needs that aren’t being met by our product. You’ll radiate intelligence while exercising your best human qualities, like compassion and empathy, even in the face of frustration.
You’ll need to understand how our product works in detail. Banks have a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn’t always easy, but if you’re good at your job, our users will never know it.
Here are some things you’ll do on the job:
You don’t necessarily need experience, but you should:
Shopision is a community of hand-picked Shopify developers, designers, and marketers, available to work on your project. Launched in a private Beta in December 2018 by Santhia, Shopision makes it easy for hundreds of fast-growing brands like Subpod, Wildwillies, Skinyboo, or Lyfefuel to get their digital projects done.
With a passionate team, distributed globally, Shopision wants to create a creative ecosystem where online businesses can build unique products that make eCommerce accessible to everyone.
In 2020, Shopision launches its freelance services marketplace, Shopision Market, to connect small businesses and vetted eCommerce talent to work together. Shopision is headquartered in an awesome space in Montreal, Canada.
Read more about our community and follow our journey on twitter @shopision